Subject: Re: Refund approval / cancelled order 8380351575
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ala Hamood <[email-masked]>, Malik Ismail <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 20 Jul 2020 04:51:55 -0700 (MST)

Hi Team 

Problem Statement : Not shipped order / Refund approval. 

Ticket id : 1192537 
Order Date : Apr 29, 2020 
Order ID : 8380351575 
Total Price : KWD29.70 
Assistance Required : Need to check and refund 

Issue Description : The Customer placed the order on 29th of Apr, and it is pending since then, On 19th of May the order was marked as cancelled, However till now the refund has not been initiated. 
Case history : The customer reached out to us on 11th of June and since then the issue was added to the manual refund sheet but no action has been taken. 

Customer's history : the customer is with us since 9th of Apr and this is his second order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
Shakeeb 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 7 July, 2020 18:52:25 
Subject: KNET Refund issue 

Hi Team 

Problem Statement: KNET Refund issue 

Order Date : Apr 29, 2020 
ticket id : 1192537 
Order ID: 8380351575 
Total Price: KWD29.70 
Identifier: KNET 
Assistance Required: Need to check and refund 

Issue Description: The order is not shipped but the amount is captured in Payment Transactions but the customer is demanding refund so we request to check this your priority basis 

Best Regards 
ala aldin