Subject: Re: Knet CANCELLED ORDER // 1245440 // 8377842606
From: Ala Hamood <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: fauzan musalman <[email-masked]>, Shakeeb arsalan <[email-masked]>, Apoorv <[email-masked]>
Date: Mon, 20 Jul 2020 03:58:00 -0700 (MST)

hi team 

Any Update 

Best Regards 
ala aldin 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "fauzan musalman" <[email-masked]>, "Shakeeb arsalan" <[email-masked]>, "Apoorv" <[email-masked]> 
Sent: Monday, July 6, 2020 4:20:17 PM 
Subject: Knet CANCELLED ORDER // 1245440 // 8377842606 

Hi Team 

Problem Statement: ON_VALIDATION_CANCELLED Refund issue 

Order Date : Apr 15, 2020 
ticket id : 1245440 
Order ID: 8377842606 
Total Price: KWD46.02 
Identifier: KNET 
Assistance Required: Need to check and refund 

Issue Description: The order is CANCELLED ORDER but the amount is captured in Payment Transactions but the customer is demanding refund and he sent us Transaction Id so we request to check this your priority basis 

Best Regards 
ala aldin