Subject: RE: Refund Approval #6201401535
From: Atul Arora <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Ritesh Sharma <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Mon, 20 Jul 2020 10:03:21 +0000

Not clear on the refund amount requested in below mail.

Also, please share examples, of who the issue was raised to, when, and what response has been received against it

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Monday, July 20, 2020 12:49 PM
To: Atul Arora <[email-masked]>; Ritesh Sharma <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Seeta Seeta <[email-masked]>
Subject: Refund Approval #6201401535
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6201401535
AWB: CRDSAL0035077220

This KSA order placed on June 18, 2020 has been NDR as per the tracking however, the status of this consignment is still showing shipped. The case has been escalated to Conloc and OMS team multiple times to update the status of this order and to process the RMA for NDR as well as confirming the receipt of items however, no response on the same.

Customer is chasing for the refund and is insisting we get it done asap.

Requesting you to provide approval to refund SAR 834.08. ​This is customer's second order with us, customer started shopping with us in May 2020. Value of the completed order is SAR 607. Customer has no previous/similar complaints.

Thank you for your help!

Regards,
Fauzan
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