Subject: Re: Refund has been done successfully but the customer is complaining that he did not receive yet
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Hafizullah Lsm <[email-masked]>
Date: Mon, 20 Jul 2020 02:04:14 -0700 (MST)

Hi Team, 

Can you please assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Hafizullah Lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 20 July, 2020 13:08:58 
Subject: Refund has been done successfully but the customer is complaining that he did not receive yet 

Hi Team 

Problem Statement: Refund has been done but the customer is complaining that he did not receive yet 

Order Date : Apr 13, 2020 
Order ID: 6481436649 
Tracking ID: 45943735401 
RMA : 33839439 

Assistance Required: Need to check and refund 

Issue Description: The Shipment is NDR and refund has been done successfully on 16/06/2020 but the customer is complaining that he did not receive the amount and he continues demanding refund and he sent for us Bank statement so we request to check this order. 

Regards 
Hafizullah