Subject: Late Shipping C&C #8391486752
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 20 Jul 2020 01:49:36 -0700 (MST)

Hi Team, 

Problem Statement: Late Shipping C&C 
Order Date : Jul 8, 2020 
Order ID: 8391486752 
Store code: Splash21185 

Assistance Required: Need Urgent Shipping 

Issue Description: Customer placed order on 8 July, 2020 and till now she has not received the order. As per the hybris the order status is "IN_PROGRESS" and there are no consignment details. We are not receiving response from wh and spocs either regarding the order. 

Customer is now threatening for legal action. 

Kindly check and shipped the order as soon as possible. 

Thank you for your help! 

Regards, 
Fauzan