Subject: RE: Refund Approval #9772756374
From: Sachin Maheshwari <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 20 Jul 2020 08:22:13 +0000

Process manual refund.

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Sunday, July 19, 2020 8:22 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Refund Approval #9772756374
Importance: High

External email sender, please take precaution.
Hi Sachin,

With reference to the order number: 9772756374
AWB: 45496315421 & 45496315981

This UAE order placed on March 13, 2020 has been delivered on March 16, 2020. Customer returned items in this order under the above mentioned AWBs which have been received by us in May, 2020 however, the refund has not been processed yet. We have escalated the same to the Conloc team multiple times but not receiving any response.

Customer is chasing for the refund and is insisting we get it done asap.

Requesting you to provide approval to refund SAR 109. ​Customer is shopping with us since 2018 and has a total of 150 completed orders. Customer has no previous/similar complaints.

Thank you for your help!

Regards,
Fauzan
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