Subject: RE: Refund Approval #8387716315
From: Sachin Maheshwari <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 20 Jul 2020 08:21:54 +0000

Process manual refund.

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Sunday, July 19, 2020 8:25 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Refund Approval #8387716315
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to the order number: 8387716315
Item: 153527452 - - Juniors Sleeveless Solid Bodysuit - Set of 3 - QTY 2
162043996 - - Giggles Bow Tie Detail Sleepsuit with Long Sleeves

Customer placed the above order on June 14, 2020 and it was picked up from the store on June 19, 2020. Customer has reported the above mentioned item as missing. Value of the missing items is KWD 12.50.

We have escalated the same multiple times to the warehouse to confirm if the item were shipped but no response received.

Total value of the order is KWD 67.01. Customer is shopping with us since June 2020 and has a total of 6 completed orders with us. Total value of the completed orders is KWD 298.04. Customer has no previous/similar complaints.

Please assist in closing this case.

Thank you for your help!

Regards,
Fauzan
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