Subject: Re: Social media tagging discrepancy
From: Seeta Seeta <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 20 Jul 2020 01:12:07 -0700 (MST)

Hi Imran, 

We sincerly apologies for the mistake, We will check the attachment and do the neefdul. 

Also, we will arrange a re-training session for all agents who are working on social media so we can avoid the tagging mistake. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohd Imran" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Mustehsan Siddiqui" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Monday, 20 July, 2020 13:17:22 
Subject: Social media tagging discrepancy 

Hi Team, 

While doing random audits we came across to know that team is not doing proper disposition/tagging of social media interactions. 

Major tagging is done under Accounts category. Though customer query was not related to accounts. Below are the few examples of tickets which are wrongly tagged. 

	

Ticket ID 	

Subject 	

Pre-Order Inquiry 	

Correct tagging supposed to be 

1297698 	

Hi i m tying to place order but prices are showing full in cart, when choosing items it showing sla... 	

Account 	

How to place order 

1299626 	

8392156195 	

Account 	

Return Request/Creating RMA/Return to Store 

1300551 	

Hello 	

Account 	

Product inquiry 

1307577 	

Sorry but itâ€™s so bad the application it does not work to buy the articles especially the things th... 	

Account 	

Website/app 

Attaching the raw disposition file for last week. Please go through that and take corrective major for improvement and coach the agents. 

Hope our team is aware on all type of dispositions/tagging codes, in case of any doubt feel free to reach us. 

Thanks & regards 

Imran 
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