Subject: Social media tagging discrepancy
From: Mohd Imran <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 20 Jul 2020 07:47:22 +0000

Hi Team,

While doing random audits we came across to know that team is not doing proper disposition/tagging of social media interactions.

Major tagging is done under Accounts category. Though customer query was not related to accounts. Below are the few examples of tickets which are wrongly tagged.

Ticket ID
Subject
Pre-Order Inquiry
Correct tagging supposed to be
1297698
Hi i m tying to place order but prices are showing full in cart, when choosing items it showing sla...
Account
How to place order
1299626
8392156195
Account
Return Request/Creating RMA/Return to Store
1300551
Hello
Account
Product inquiry
1307577
Sorry but itâ€™s so bad the application it does not work to buy the articles especially the things th...
Account
Website/app

Attaching the raw disposition file for last week. Please go through that and take corrective major for improvement and coach the agents.

Hope our team is aware on all type of dispositions/tagging codes, in case of any doubt feel free to reach us.

Thanks & regards
Imran
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