Subject: Re: Refund issue ////// 8374318203
From: Seeta Seeta <[email-masked]>
To: [email-masked]
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Shivani Rani <[email-masked]>, escalations dxbteam <[email-masked]>, jessie caparas <[email-masked]>, midhun madhu <[email-masked]>, Reddy Prasad <[email-masked]>
Date: Sun, 19 Jul 2020 23:41:08 -0700 (MST)

Hi Team, 

With reference to the order number 8374318203, the customer placed the order for cash on delivery mode and the customer is claiming that he received a link in the msg from postaplus team to pay for his order. 

So now the order is marked as not delivered and the customer already paid for his order. In the attachment, the proof is also mentioned which the customer provided us. The amount which the customer paid is KWD12.66. 

Could you please check this case and let us know whether you have receive the amount or not. 

Thanks & Regards, 
Seeta Kunwar 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, 19 July, 2020 20:48:44 
Subject: Re: Refund issue ////// 8374318203 

Hi Team, 

Kindly check and advice. 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, July 14, 2020 6:09:40 PM 
Subject: Refund issue ////// 8374318203 

Hi Team, 

Ticket number: 1227845 
Problem Statement: Refund issue 
Order Date : Mar 26, 2020 
Order ID: 8374318203 
Tracking ID: 100040919616 
Assistance Required: Need urgent refund 

Issue Description: The customer reported she got the link from postaplus to pay the online as she placed an order as COD. 

She already paid the amount to the postsplus and then her order returned back to warehouse and we have already escalated this case to postaplus team but did not get any response. 

We request you to please check and advise. 

Thank you for your help! 

Regards, 
Shivani