Subject: RE: Refund/ 6486837455
From: Prakash Iyangar <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Asjad Hussain <[email-masked]>, Escalations Dxbteam <[email-masked]>, Ksaconloc Returns <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, ArishLaila <[email-masked]>, Suvadeep Saha <[email-masked]>
Date: Mon, 20 Jul 2020 04:50:19 +0000

Proceed

From: Shakeeb Arsalan <[email-masked]>
Sent: Sunday, July 19, 2020 6:23 PM
To: Prakash Iyangar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Asjad Hussain <[email-masked]>; Escalations Dxbteam <[email-masked]>; Ksaconloc Returns <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; ArishLaila <[email-masked]>; Suvadeep Saha <[email-masked]>
Subject: Re: Refund/ 6486837455

External email sender, please take precaution.
Hi Prakash,

Gentle reminder.

Regards
Shakeeb

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "prakash iyangar" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Ksaconloc Returns" <[email-masked]<mailto:[email-masked]>>, "ramesh gottimukkala" <[email-masked]<mailto:[email-masked]>>, "Arish Laila" <[email-masked]<mailto:[email-masked]>>, "suvadeep saha" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 15 July, 2020 22:02:20
Subject: Re: Refund/ 6486837455

Hi Prakash,

Please advise if we can go ahead with the manual refund as we are not getting any reply from the concerned team.
Amount to be refunded : SAR 490.50

Regards
Shakeeb

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Ksaconloc Returns" <[email-masked]<mailto:[email-masked]>>, "Arish Laila" <[email-masked]<mailto:[email-masked]>>, "suvadeep saha" <[email-masked]<mailto:[email-masked]>>, "ramesh gottimukkala" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "prakash iyangar" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 11 July, 2020 14:55:15
Subject: Re: Refund/ 6486837455

Hi Team,

Please process the RMA 23987323 if you have received back the order 6486837455 that has been returned as per aramex under the AWB 44942547182

Regards
Shakeeb

________________________________
From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 8 July, 2020 13:53:22
Subject: Refund/ 6486837455

Hi Team,

Problem Statement: Refund
Order Date : Apr 28, 2020
Order ID: 6486837455
Tracking ID: 45946654670
return tracking id: 44942547182
RMA has been created : 23987323
Assistance Required: process the refund.

Issue Description: The Aramex team has confirmed with us that the order has been returned to the warehouse under tracking id: 44942547182 but  on the hybris the status is delivered and  the customer is complaining that he has not received the order.
kindly check and do the needful.

Regards,
Asjad.

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