Subject: Need assistance in order #6497251394
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Sachin Maheshwari <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 19 Jul 2020 09:33:25 -0700 (MST)

Hi Sachin, 

Problem Statement: Delivered to wrong customer 
Order Date : Jun 5, 2020 
Delivery Date: Jun 28, 2020 
Order ID: 6497251394 
Tracking ID: S001449849938 

Issue Description: The customer placed an order which was being delivered in 2 shipments and she entered the wrong contact number and later on she gave the correct number to the customer support team and got her 1 shipment. 

However, now she reported that she did not get her 2 shipment and we have already escalated this case to courier team to provide the POD and they are keep saying that they have delivered the shipment but they are not providing any POD for that. 

The missing items are: 

160908237 - - Keenway Mini Plane Toy SAR - 17 
162083363 - - Juniors Denim Shorts with Pocket Detail and Drawstring SAR - 35 
162310634 - - Juniors 3-Piece Apparel Set SAR - 139 

The total cost of the order is SAR 311 and cost of missing items is SAR 191 also customer is having 1 order so far with us. 

Kindly check and advise what we can do in this case as customer is chasing us for her refund. 

Thank you for your help! 

Regards, 
Fauzan