Subject: Refund Approval #9788080520
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Sachin Maheshwari <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 19 Jul 2020 09:31:58 -0700 (MST)

Hi Sachin, 

With reference to the order number: 9788080520 
Item: 162589154 - - Adidas Stripe Detail Round Neck T-shirt with Pocket Detail Shorts 
162538073 - - Adidas All Over Printed T-shirt with Round Neck and Short Sleeves 

Customer placed the above order on June 17, 2020 and was delivered on June 22, 2020. Customer has reported the above mentioned items as missing. Value of the missing items is AED 187. Total value of the order is AED 372. 

We have escalated the same multiple times to the warehouse to confirm if the item were shipped but no response received. Courier has confirmed receiving only 1 package in this order and has confirmed delivering the same. 

Customer is shopping with since Jan 2020 and has a total of 7 completed orders worth AED 1355.25. Customer has no previous/similar complaints. 

Please assist in closing this case. 

Thank you for your help! 

Regards, 
Fauzan