Subject: Refund Approval #8387716315
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Sachin Maheshwari <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 19 Jul 2020 09:25:11 -0700 (MST)

Hi Team, 

With reference to the order number: 8387716315 
Item: 153527452 - - Juniors Sleeveless Solid Bodysuit - Set of 3 - QTY 2 
162043996 - - Giggles Bow Tie Detail Sleepsuit with Long Sleeves 

Customer placed the above order on June 14, 2020 and it was picked up from the store on June 19, 2020. Customer has reported the above mentioned item as missing. Value of the missing items is KWD 12.50. 

We have escalated the same multiple times to the warehouse to confirm if the item were shipped but no response received. 

Total value of the order is KWD 67.01. Customer is shopping with us since June 2020 and has a total of 6 completed orders with us. Total value of the completed orders is KWD 298.04. Customer has no previous/similar complaints. 

Please assist in closing this case. 

Thank you for your help! 

Regards, 
Fauzan