Subject: Refund Approval #9778012988
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: [email-masked]
Cc: escalations dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 19 Jul 2020 09:22:59 -0700 (MST)

Hi Varun, 

With reference to the order number: 9778012988 
AWB: 45905470052 

This UAE order placed on April 15, 2020 has been delivered on April 20, 2020. Customer returned items in this order under the above mentioned AWB which have been received by us in May, 2020 however, the refund has not been processed yet. We have escalated the same to the Conloc team multiple times but not receiving any response. 

Customer is chasing for the refund and is insisting we get it done asap. 

Requesting you to provide approval to refund AED 130. ​Customer is shopping with us since 2018 and has a total of 85 completed orders. Customer has no previous/similar complaints. Case is pending since almost a month. 

Thank you for your help! 

Regards, 
Fauzan