Subject: Refund Approval #9772756374
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Sachin Maheshwari <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 19 Jul 2020 09:21:51 -0700 (MST)

Hi Sachin, 

With reference to the order number: 9772756374 
AWB: 45496315421 & 45496315981 

This UAE order placed on March 13, 2020 has been delivered on March 16, 2020. Customer returned items in this order under the above mentioned AWBs which have been received by us in May, 2020 however, the refund has not been processed yet. We have escalated the same to the Conloc team multiple times but not receiving any response. 

Customer is chasing for the refund and is insisting we get it done asap. 

Requesting you to provide approval to refund SAR 109. ​Customer is shopping with us since 2018 and has a total of 150 completed orders. Customer has no previous/similar complaints. 

Thank you for your help! 

Regards, 
Fauzan