Subject: Refund Approval #6499988994
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Sachin Maheshwari <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 19 Jul 2020 09:20:27 -0700 (MST)

Hi Sachin, 

With reference to the order number: 6499988994 
AWB: CRDSAL0031498320 

This KSA order placed on June 13, 2020 has been NDR as per the tracking however, the status of this order is still showing shipped. The case has been escalated to Conloc and OMS team multiple times to update the status of this order and to process the RMA for NDR however, no response on the same. 

Customer is chasing for the refund and is insisting we get it done asap. 

Requesting you to provide approval to refund SAR 150. ​This is customer's first order with us and is pending for almost a month. 

Thank you for your help! 

Regards, 
Fauzan