Subject: Re: Refund Approval #6472959989
From: Prakash Iyangar <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 19 Jul 2020 15:55:02 +0000

Go ahead.

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________________________________
From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Sunday, July 19, 2020 7:51:39 PM
To: Prakash Iyangar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Refund Approval #6472959989

External email sender, please take precaution.

Hi Prakash,

With reference to order #6472959989

Customer has return 3 items under AWB: 45766270476, And delivered to Conloc on 02 May 2020. But till now the refund has not been processed. We have escalated many times to Conloc to check and update us but we are not getting any update from them. The items value is SAR123.

Kindly advice us if we can manually refund for the items. As the case is pending since 3 months.

Thank you for your help.

Regards,
Fauzan
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