Subject: Refund Approval #6472959989
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: prakash iyangar <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 19 Jul 2020 08:51:39 -0700 (MST)

Hi Prakash, 

With reference to order # 6472959989 

Customer has return 3 items under AWB: 45766270476 , And delivered to Conloc on 02 May 2020 . But till now the refund has not been processed. We have escalated many times to Conloc to check and update us but we are not getting any update from them. The items value is SAR123. 

Kindly advice us if we can manually refund for the items. As the case is pending since 3 months. 

Thank you for your help. 

Regards, 
Fauzan