Subject: RE: missing item / Refund approval 6485048617
From: Sachin Maheshwari <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ammar Asif <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 19 Jul 2020 15:40:20 +0000

Ok, process manual refund.

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Shakeeb Arsalan <[email-masked]>
Sent: Sunday, July 19, 2020 11:56 AM
To: Sachin Maheshwari <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ammar Asif <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: missing item / Refund approval 6485048617

External email sender, please take precaution.
Hi Sachin,
Order Created:22-Apr-2020
Order : 6485048617
Not delivered item : 162032135 - - Juniors Jesse Printed Carry Cot with Twin Handles SAR159.00 َQTY 1

Need your approval to manual refund the customer as the item has not been handed over to the courier and on hybris marked as delivered, the issue is pending since long time.
We require your assistance to close the issue.

Regards
Shakeeb
________________________________
From: "Ahmed Berhan Abdul Qader" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "uqadri" <[email-masked]<mailto:[email-masked]>>, "csecomsupport" <[email-masked]<mailto:[email-masked]>>, "keyaccounts-ksa" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ammar Asif" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 18 July, 2020 12:55:03
Subject: RE: missing item 6485048617

Dear Gents,

The below master shipment is already delivered to customer address as shown below,

290088432839
15/05/2020 21:12
POD - Proof of Delivery
Riyadh LMX
OPS - LMX
اميره

The mps shipment is still available on your location, which is manifested, but not yet handover to SMSA.

171088432840

Best regards,

Ahmed Berhan Abdulkadir
Key Accounts Agent
SMSA Express Transportation Co. Ltd.
Riyadh, Saudi Arabia
Telephone: +966 1 46 33 999 x8026
[Sign Email]
P   Save a tree. Don't print this e-mail unless it's really necessary

From: Shakeeb Arsalan [mailto:[email-masked]]
Sent: Thursday, July 16, 2020 6:45 PM
To: Usman Aslam Qadri; CS E-Commerce Support; Key Accounts - KSA
Cc: Seeta Seeta; Fauzan Ahmad, Musalman; Apoorv Joshi; Ammar Asif; [email-masked]<mailto:[email-masked]>
Subject: Re: missing item 6485048617

Hi Team,

Please confirm if you have delivered the whole shipment or not ?

Regards
Shakeeb

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 11 July, 2020 12:25:18
Subject: missing item refund case ID 1210030

Problem Statement: missing item
Order Date :22-Apr-2020
Order ID: 6485048617
Tracking ID: 290088432839
Assistance Required: need urgent refund of missing item.

Issue Description: With the reference order ID 6485048617 and tracking ID 290088432839, the customer has placed his order on 22-Apr-2020. Now the customer has received incomplete order.
he is looking for his missing item.
162032135 - - Juniors Jesse Printed Carry Cot with Twin Handles SAR 199.00 َQTY 1

kindly look into the concern and do needful.

Best regards
Ammar Asif

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