Subject: RE: Refund approval #8373631492
From: Sachin Maheshwari <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>
Date: Sun, 19 Jul 2020 15:34:21 +0000

Ok, process manual refund.

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
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[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Sunday, July 19, 2020 6:14 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Seeta Seeta <[email-masked]>; Shakeel Ahmad Hajam <[email-masked]>
Subject: Refund approval #8373631492
Importance: High

External email sender, please take precaution.
Hi Sachin,

With reference to order #8373631492
Tracking ID: 100040805516

The order was placed on Mar 21, 2020. And delivered on Mar 28, 2020. But customer is claiming that he has not received the order. We have escalated many times to PstaPlus to update us with POD but we have not got any response from them.
Order Value is KWD47.58

Customer history: This is the fist order of the customer with us.as a guest. and customer has raised the complaint on Mar 29, 2020.

Kindly assist us if we can manually refund the the order.

Thank you for your help.

Regards,
Fauzan

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