Subject: Re: KNET ON CANCELLED ORDER////8375958490
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked], [email-masked], Harish thakor <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ala Hamood <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 19 Jul 2020 08:31:48 -0700 (MST)

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 6 July, 2020 17:29:33 
Subject: KNET ON CANCELLED ORDER//1125558//8375958490 

Hi Team 

Problem Statement: ON CANCELLED ORDER 

Order Date : Apr 4, 2020 
Order ID: 8375958490 
KNET refund ticket : 03386027 
Total Price:KWD105.61 
Identifier: KNET 
Assistance Required: Need to check and refund 

Issue Description: The order is CANCELLED ORDER but the amount is captured in Payment Transactions but the customer is demanding refund and he sent us Transaction Id so we request to check this your priority basis 

Best Regards 
ala aldin