Subject: Re: Refund issue ////// 8374318203
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>
Date: Sun, 19 Jul 2020 08:18:44 -0700 (MST)

Hi Team, 

Kindly check and advice. 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, July 14, 2020 6:09:40 PM 
Subject: Refund issue ////// 8374318203 

Hi Team, 

Ticket number: 1227845 
Problem Statement: Refund issue 
Order Date : Mar 26, 2020 
Order ID: 8374318203 
Tracking ID: 100040919616 
Assistance Required: Need urgent refund 

Issue Description: The customer reported she got the link from postaplus to pay the online as she placed an order as COD. 

She already paid the amount to the postsplus and then her order returned back to warehouse and we have already escalated this case to postaplus team but did not get any response. 

We request you to please check and advise. 

Thank you for your help! 

Regards, 
Shivani