Subject: Refund approval #8373631492
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Sachin Maheshwari <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>
Date: Sun, 19 Jul 2020 07:14:16 -0700 (MST)

Hi Sachin, 

With reference to order # 8373631492 
Tracking ID: 100040805516 

The order was placed on Mar 21, 2020 . And delivered on Mar 28, 2020 . But customer is claiming that he has not received the order. We have escalated many times to PstaPlus to update us with POD but we have not got any response from them. 
Order Value is KWD47.58 

Customer history: This is the fist order of the customer with us.as a guest. and customer has raised the complaint on Mar 29, 2020. 

Kindly assist us if we can manually refund the the order. 

Thank you for your help. 

Regards, 
Fauzan