Subject: RE: Decline slip for the transaction - 015420023773: Case id - 1154705 Order id - 8385758114
From: "Rashid Gafoor Kaskar" <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Manish Kumar <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Lessin Kumar <[email-masked]>, Harish Thakor <[email-masked]>
Date: Sun, 19 Jul 2020 14:05:46 +0000

Hi,

We have done the refund today.

Please find the below acknowledgement received from bank FYR

Original Transaction ID202015498381729
IP Address168.187.147.210Batch ID
Transaction Date/TimeSun Jul 19 17:04:49 AST 2020Post Date0719
Transaction ID202020133744983Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDCommercial Bank of Kuwait
Card Number521175******2928Card ExpirationDec , 2023
Transaction Amount24.100Currency Code414
Merchant Track ID159110308200082385Result CodeCAPTURED
Host Response00Authorization Code844510
AVS ResponseCVD2 Validation Repsonse
Reference ID020198001021STAN ID528736
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Shakeeb Arsalan
Sent: Friday, July 17, 2020 10:17 AM
To: Rashid Gafoor Kaskar <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Manish Kumar <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Lessin Kumar <[email-masked]>; Harish Thakor <[email-masked]>
Subject: Re: Decline slip for the transaction - 015420023773: Case id - 1154705 Order id - 8385758114

External email sender, please take precaution.
Hi Rashid,

Please do the needful to have the refund initiated against the order 8385755401, as the customer is chasing us constantly.

Regards
Shakeeb
________________________________
From: "Rashid Kaskar" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "lessin kumar" <[email-masked]<mailto:[email-masked]>>, "Harish thakor" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 14 July, 2020 19:07:38
Subject: RE: Decline slip for the transaction -  015420023773: Case id - 1154705 Order id - 8385758114

Hi,

We have not received any amount for this order.

We received amount only once for Order Number:8385755401 for same customer

Thanks
Rashid

From: Fauzan Ahmad . Musalman
Sent: Tuesday, July 14, 2020 3:33 PM
To: Lessin Kumar <[email-masked]<mailto:[email-masked]>>; Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Decline slip for the transaction - 015420023773: Case id - 1154705 Order id - 8385758114
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us on below case.

Regards,
Fauzan

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 26 June, 2020 16:22:07
Subject: Decline slip for the transaction -  015420023773: Case id - 1154705 Order id - 8385758114

Hi Team,
​
The customer is asking for the decline slip for the transaction -  015420023773. Please do the needful help.

Case id - 1154705
Order id - 8385758114
Order date: 2/6/2020
Order status: ON_VALIDATION_CANCELLED

For your reference see the attachment and do the needful help.

Regards,
Manish

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