Subject: RE: Knet refund issue 8386968318
From: "Rashid Gafoor Kaskar" <[email-masked]>
To: Malik Ismail <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Ammar Asif <[email-masked]>, Escalations Dxbteam <[email-masked]>, Lessin Kumar <[email-masked]>, Harish Thakor <[email-masked]>
Date: Sun, 19 Jul 2020 13:26:55 +0000

Hi,

We have done the refund today.

Please find the below acknowledgement from bank FYR

Original Transaction ID202016274957689
IP Address168.187.147.210Batch ID
Transaction Date/TimeSun Jul 19 16:25:55 AST 2020Post Date0719
Transaction ID202020132577942Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDBoubyan Bank
Card Number470350******0692Card ExpirationJan , 2022
Transaction Amount6.500Currency Code414
Merchant Track ID159175003900067923Result CodeCAPTURED
Host Response00Authorization Code400384
AVS ResponseCVD2 Validation Repsonse
Reference ID020198000918STAN ID305707
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Malik Ismail
Sent: Thursday, July 16, 2020 8:14 PM
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Ammar Asif <[email-masked]>; Escalations Dxbteam <[email-masked]>; Lessin Kumar <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>; Harish Thakor <[email-masked]>
Subject: RE: Knet refund issue 8386968318

Hi Rashid,

Please do the needful. 8386968318 – Ticket 03374065

Regards,
Malik
From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 16, 2020 7:41 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Ammar Asif <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Lessin Kumar <[email-masked]<mailto:[email-masked]>>; Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>
Subject: Re: Knet refund issue 8386968318

External email sender, please take precaution.
Hi Malik,

Please assist.

Regards
Shakeeb

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "lessin kumar" <[email-masked]<mailto:[email-masked]>>, "Rashid Kaskar" <[email-masked]<mailto:[email-masked]>>, "Harish thakor" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Ammar Asif" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 11 July, 2020 20:31:17
Subject: Re: Knet refund issue 8386968318

Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 7 July, 2020 11:57:43
Subject: Knet refund issue case ID 1220454

Hi team

Problem Statement: refund not processed
Order Created:Jun 10, 2020
Order Number:8386968318
Tracking ID: na
Assistance Required: Need urgent refund of cancelled order
ticket ID: 03374065

Issue Description: the above order got cancelled but there is no refund follow on.

please do needful.

Regards
ammar asif

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 5 July, 2020 10:46:35
Subject: Re: late shipment case ID 1220454

hi team,
any update?

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 4 July, 2020 09:55:42
Subject: late shipment case ID 1220454

Hi team

Problem Statement: Late shipment.
Order Created:Jun 10, 2020
Order Number:8386968318
Tracking ID: na
Assistance Required: Need urgent shipping.
Issue Description: the customer is complaining about late delivery, and till now order has not been shipped .
i got the remark that the order has been cancelled but status on hybris is still in progress.

please do needful.

Regards
ammar asif

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