Subject: RE: Double deduction 8387686011
From: "Rashid Gafoor Kaskar" <[email-masked]>
To: Malik Ismail <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ala Hamood <[email-masked]>, Escalations Dxbteam <[email-masked]>, Harish Thakor <[email-masked]>
Date: Sun, 19 Jul 2020 13:24:13 +0000

HI,

Please find the below details or query orders

8387682725-Amount not received in KPAY

8387682793 -Amount not received in KPAY

8387682834 – Refund done today

Original Transaction ID202016611253710
IP Address168.187.147.210Batch ID
Transaction Date/TimeSun Jul 19 16:21:53 AST 2020Post Date0719
Transaction ID202020167543474Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDGulf Bank of Kuwait
Card Number531329******1124Card ExpirationOct , 2023
Transaction Amount69.430Currency Code414
Merchant Track ID159212225900043928Result CodeCAPTURED
Host Response00Authorization Code361373
AVS ResponseCVD2 Validation Repsonse
Reference ID020198000908STAN ID13798
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

8387683850- Amount not received in KPAY

Thanks
Rashid

From: Malik Ismail
Sent: Thursday, July 16, 2020 8:13 PM
To: Rashid Gafoor Kaskar <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ala Hamood <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: FW: Double deduction 8387686011

Hi Rashid,

Below 4 orders cancelled in Hybris but pending status in PayFort. Please do the needful.

(8387682725 - 8387682793 - 8387682834 - 8387683850 )

Regards,
Malik
From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 16, 2020 8:11 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ala Hamood <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Double deduction 8387686011

External email sender, please take precaution.
Hi Malik,

the customer was trying to place the order and it got cancelled on validation 4 times before it get successful in the order 8387686011

We have checked the following 4 on validation cancelled orders (8387682725 - 8387682793 - 8387682834 - 8387683850 ), however we could not find that the amount has been captured in any of them but still the customer is insisting that the amount has been deducted twice.
the customer has provided the following transactions IDs for the deduction amounts and provided bank statement (PFA)
016620006159
016650005839

We request you to look into the issue and advise.

Regards
Shakeeb
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