Subject: RE: Order validation: Case id - 1249643
From: "Rashid Gafoor Kaskar" <[email-masked]>
To: Malik Ismail <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Harish Thakor <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Sun, 19 Jul 2020 13:04:07 +0000

Hi,

We have done the refund today.

Please find the below acknowledgment from Bank FYR

From: Malik Ismail
Sent: Thursday, July 16, 2020 6:20 PM
To: Shakeeb Arsalan <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Seeta Seeta <[email-masked]>
Subject: FW: Order validation: Case id - 1249643

Hi Rashid,

Please find attached and do the needful

Order ID 8389112283
Amount KD 174.920
status pending

Regards,
Malik Ismail
From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 16, 2020 6:41 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order validation: Case id - 1249643

External email sender, please take precaution.
Hi Malik.

Please advise regarding the following concern.

Regards
Shakeeb

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 10 July, 2020 14:47:38
Subject: Re: Order validation: Case id - 1249643

Hi Team,

Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 9 July, 2020 20:21:25
Subject: Order validation: Case id - 1249643

Hi Team,

Jira Team suggestion: Did not find any orders with the given email id. Request you to check with finance with the customer bank statement

https://landmark.atlassian.net/browse/REL-101628<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-101628&data=02%7C01%7CRashid.Kaskar%40landmarkgroup.com%7C7e2b52bad25141655ac108d8299bb085%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637305096101034036&sdata=xap%2B0hFNY5zgVXhvSf8fld6Sr%2FNx1qOc3HkqlXy85go%3D&reserved=0>

Please help us to find the order as the customer has reported to us that the amount of AED 174.920 has been deducted on 6/23/2020 however we are unable to find the order.

Case id - 1249643
Customer email id - [email-masked]<mailto:[email-masked]>

Thank you for your help.

Regards,
Manish

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