Subject: Re: Missing items / Incomplete delivery 290086399422
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Hafizullah Lsm <[email-masked]>, escalations dxbteam <[email-masked]>, [email-masked]
Date: Sun, 19 Jul 2020 05:51:21 -0700 (MST)

Hi Team 

Problem Statement: Refund 

Order Date : Apr 8, 2020 

Order ID: 6479197738 
Tracking ID: 290086399422 
RMA : 24000343 
The missing item is: 

162210673 - - Juniors Printed Sleeveless Bodysuit with Round N 
162210680 - - Juniors Striped Closed Feet Romper with Long Sle 
162083926 - - Juniors Solid T-shirt with Polo Neck and Short Sle 
162080487 - - Lee Cooper Textured Denim Dungaree with Pocke 

Assistance Required: As per SMSA the items mentioned above have been returned to your side, Kindly check and if you have received it Kindly process the refund for the created RMA. 

Regards, 
Shakeeb 

From: "uqadri" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Hafizullah Lsm" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "csecomsupport" <[email-masked]>, "keyaccounts-ksa" <[email-masked]> 
Sent: Sunday, 19 July, 2020 17:39:39 
Subject: RE: Missing items / Incomplete delivery 290086399422 

Dear Shakeeb , 

Below for your information as you requested, kindly advise. 

	

Barcode 	

Scan Time 	

Remarks 

290086399422 	

5/17/2020 13:41 	

Shipment delivered 

171086399433 	

5/5/2020 17:22 	

RTN TO LAND MARK 

Regards. 

Usman Aslam Qadri 

Key Accounts - KSA 

Customer Service Department 
SMSA Express Transportation Co. Ltd. 

Telephone +966-11-4633999 ext-8019 

[ http://www.smsaexpress.com/ | www.smsaexpress.com ] 

P WE HAVE ONLY ONE MOTHER EARTH...Save a tree. Print only when necessary. 

From: Shakeeb Arsalan [mailto:[email-masked]] 
Sent: Sunday, July 19, 2020 2:53 PM 
To: Usman Aslam Qadri; CS E-Commerce Support; Key Accounts - KSA 
Cc: Seeta Seeta; Fauzan Ahmad, Musalman; Apoorv Joshi; Hafizullah Lsm; [email-masked] 
Subject: Re: Missing items / Incomplete delivery 290086399422 

Hi Team, 

Please confirm did you deliver the full shipment 290086399422 or not ? 

Regards 
Shakeeb 

From: "Hafizullah Lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 15 July, 2020 13:17:19 
Subject: Missing items 

Hi Team, 

Problem Statement: Missing items 

Order Date : Apr 8, 2020 

Order ID: 6479197738 

Tracking ID: 290086399422 

Issue Description: Customer placed an order for 5 items but as per the customer she has only received 1 items, Under the consignment details we can see that all 5 items have been shipped and Delivered from our side. 

The missing item is: 

162210673 - - Juniors Printed Sleeveless Bodysuit with Round N 

162210680 - - Juniors Striped Closed Feet Romper with Long Sle 

162083926 - - Juniors Solid T-shirt with Polo Neck and Short Sle 

162080487 - - Lee Cooper Textured Denim Dungaree with Pocke 

I have escalated to WH retimes for missing items and also escalated to the concept Head for approval of refund but I did not get any confirmation about this order so kindly check this order 

Regards 

Hafizullah