Subject: RE: Missing items / Incomplete delivery 290086399422
From: Usman Aslam Qadri <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Hafizullah Lsm <[email-masked]>, "[email-masked]" <[email-masked]>, CS E-Commerce Support <[email-masked]>, Key Accounts - KSA <[email-masked]>
Date: Sun, 19 Jul 2020 12:09:39 +0000

Dear Shakeeb ,

Below for your information as you requested, kindly advise.

Barcode

Scan Time

Remarks

290086399422

5/17/2020 13:41

Shipment delivered

171086399433

5/5/2020 17:22

RTN TO LAND MARK

Regards.

Usman Aslam Qadri
Key Accounts - KSA
Customer Service Department
SMSA Express Transportation Co. Ltd.
Telephone +966-11-4633999 ext-8019
www.smsaexpress.com<http://www.smsaexpress.com/>
P WE HAVE ONLY ONE MOTHER EARTH...Save a tree. Print only when necessary.

From: Shakeeb Arsalan [mailto:[email-masked]]
Sent: Sunday, July 19, 2020 2:53 PM
To: Usman Aslam Qadri; CS E-Commerce Support; Key Accounts - KSA
Cc: Seeta Seeta; Fauzan Ahmad, Musalman; Apoorv Joshi; Hafizullah Lsm; [email-masked]
Subject: Re: Missing items / Incomplete delivery 290086399422

Hi Team,

Please confirm did you deliver the full shipment  290086399422 or not ?

Regards
Shakeeb

________________________________
From: "Hafizullah Lsm" <[email-masked]>
To: "Seeta Seeta" <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>
Sent: Wednesday, 15 July, 2020 13:17:19
Subject: Missing items

Hi Team,

Problem Statement: Missing items

Order Date : Apr 8, 2020
Order ID: 6479197738
Tracking ID: 290086399422

Issue Description: Customer placed an order for 5 items but as per the customer she has only received 1 items, Under the consignment details we can see that all 5 items have been shipped and Delivered from our side.

The missing item is:
162210673 - - Juniors Printed Sleeveless Bodysuit with Round N
162210680 - - Juniors Striped Closed Feet Romper with Long Sle
162083926 - - Juniors Solid T-shirt with Polo Neck and Short Sle
162080487 - - Lee Cooper Textured Denim Dungaree with Pocke

I have  escalated to WH retimes for missing items and also escalated to  the concept Head for approval of refund but I did not get any confirmation about this order so kindly check this order

Regards
Hafizullah