Subject: Re: missing item / Refund approval 6485048617
From: Shakeeb Arsalan <[email-masked]>
To: sachin maheshwari <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ammar Asif <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 19 Jul 2020 00:56:12 -0700 (MST)

Hi Sachin, 

Order Created:22-Apr-2020 
Order : 6485048617 
Not delivered item : 162032135 - - Juniors Jesse Printed Carry Cot with Twin Handles SAR159.00 َQTY 1 

Need your approval to manual refund the customer as the item has not been handed over to the courier and on hybris marked as delivered, the issue is pending since long time. 
We require your assistance to close the issue. 

Regards 
Shakeeb 

From: "Ahmed Berhan Abdul Qader" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "uqadri" <[email-masked]>, "csecomsupport" <[email-masked]>, "keyaccounts-ksa" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Ammar Asif" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Saturday, 18 July, 2020 12:55:03 
Subject: RE: missing item 6485048617 

Dear Gents, 

The below master shipment is already delivered to customer address as shown below, 

	

290088432839 	

15/05/2020 21:12 	

POD - Proof of Delivery 	

Riyadh LMX 	

OPS - LMX 	

اميره 

The mps shipment is still available on your location, which is manifested, but not yet handover to SMSA. 

171088432840 

Best regards, 

Ahmed Berhan Abdulkadir 

Key Accounts Agent 

SMSA Express Transportation Co. Ltd. 

Riyadh, Saudi Arabia 

Telephone: +966 1 46 33 999 x8026 

P Save a tree. Don't print this e-mail unless it's really necessary 

From: Shakeeb Arsalan [mailto:[email-masked]] 
Sent: Thursday, July 16, 2020 6:45 PM 
To: Usman Aslam Qadri; CS E-Commerce Support; Key Accounts - KSA 
Cc: Seeta Seeta; Fauzan Ahmad, Musalman; Apoorv Joshi; Ammar Asif; [email-masked] 
Subject: Re: missing item 6485048617 

Hi Team, 

Please confirm if you have delivered the whole shipment or not ? 

Regards 
Shakeeb 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 11 July, 2020 12:25:18 
Subject: missing item refund case ID 1210030 

Problem Statement: missing item 

Order Date :22-Apr-2020 

Order ID: 6485048617 

Tracking ID: 290088432839 

Assistance Required: need urgent refund of missing item. 

Issue Description: With the reference order ID 6485048617 and tracking ID 290088432839, the customer has placed his order on 22-Apr-2020. Now the customer has received incomplete order. 

he is looking for his missing item. 

162032135 - - Juniors Jesse Printed Carry Cot with Twin Handles SAR 199.00 َQTY 1 

kindly look into the concern and do needful. 

Best regards 

Ammar Asif