Subject: RE: missing item // 6478176288
From: Sachin Maheshwari <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: ArishLaila <[email-masked]>, Suvadeep Saha <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Hafizullah Lsm <[email-masked]>, Sree Adhikessavan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Sun, 19 Jul 2020 05:40:29 +0000

Process manual refund.

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Shakeeb Arsalan <[email-masked]>
Sent: Thursday, July 16, 2020 7:55 PM
To: Sachin Maheshwari <[email-masked]>
Cc: ArishLaila <[email-masked]>; Suvadeep Saha <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Hafizullah Lsm <[email-masked]>; Sree Adhikessavan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>
Subject: Re: missing item // 6478176288

External email sender, please take precaution.
Hi Sachin,

Please advise in order to close the issue as it is pending since long time.

Regards
Shakeeb

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Arish Laila" <[email-masked]<mailto:[email-masked]>>, "suvadeep saha" <[email-masked]<mailto:[email-masked]>>, "ramesh gottimukkala" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Hafizullah Lsm" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 16 July, 2020 13:30:53
Subject: missing item // 6478176288

Hi Team,

With reference to order number 6478176288, the customer placed the order for 15 items and from our side all items have marked as delivered. However, the customer is claiming that he didn't receive 1 item which is 162032135 - - Juniors Jesse Printed Carry Cot with Twin Handles SAR 159.

So we request you to check from your end whether we have shipped the missing item or not.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Hafizullah Lsm" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 16 July, 2020 12:14:11
Subject: Need approval of the missing item

Dear Team,

Problem Statement: Missing items

Order Date: Apr 6, 2020
Order ID:6478176288
Tracking ID:290086327340

Assistance Required: Need approval of the missing item

Issue Description: The customer placed an order for 15 items but as per the customer she has only received 14 items, Under the consignment details we can see that all 15 items have been delivered from our side.

The missing item is:
162032135 - - Juniors Jesse Printed Carry Cot with Twin Handles price (199)

I have  escalated to WH re-time for missing items and also escalated to the concept Head for approval of refund but I did not get any confirmation about this order so kindly check this order

Best Regards,
Hafizullah

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