Subject: RE: Approval required to process the refund 9780569287
From: Sachin Maheshwari <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Sun, 19 Jul 2020 05:39:46 +0000

Hi @Escalations Dxbteam<mailto:[email-masked]>,

Pls get this order marked as lost by courier & process manual refund to customer.

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Shakeeb Arsalan <[email-masked]>
Sent: Thursday, July 16, 2020 8:14 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Approval required to process the refund 9780569287

External email sender, please take precaution.
Hi Sachin,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 16 July, 2020 21:10:43
Subject: Approval required to process the refund for Ticket ID 928262

Hi Team,

Kindly escalate below case for the approval.

Problem Statement: The customer is complaining that he has not received any calls and the shipment as well.
Order Date : May 01, 2020
Order ID: 9780569287
Return Tracking ID: S001124237881
Assistance Required: Approval for the refund. The order is worth AED 273.00

Issue Description: The customer is complaining that he has not received the shipment. We requested POD from Shipa they are telling that the shipment is delivered as received asking us to reship the items or contact their finance team for the compensation.

The customer has placed 2 orders with us from April 2020 onwards for total of AED 482.00 and he is reporting this issue for the 1st time.

Kindly approve for the refund.

Regards,
Nikhil

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