Subject: RE: Late refund: Case id - 1263430 Order Number: 9788837170
From: Sachin Maheshwari <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 19 Jul 2020 05:30:22 +0000

Pls proceed for manual refund,

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
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From: Shakeeb Arsalan <[email-masked]>
Sent: Friday, July 17, 2020 12:15 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Late refund: Case id - 1263430 Order Number: 9788837170

External email sender, please take precaution.
Hi Sachin.

The following shipment 1000007092393 had been returned to origin as per the courier partner, but the status on hybris has not been initiated neither the refund has been initiated.
Please provide refund approval so we can refund the customer manually and close the issue as it has been pending since long time.
Shipment price : AED 170.20

Regards
Shakeeb

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 8 July, 2020 12:55:23
Subject: Late refund: Case id - 1263430 Order Number: 9788837170

Hi Team,

Please note that as per the courier team the shipment has been returned to the warehouse.

Problem statement: Refund Not initiated yet

Case id - 1263430
Order Number: 9788837170
Order Created: 6/21/2020
Tracking id - 1000007092393
​
Assistance Required: We request you to please look into the issue and process the refund for the same.
​
Regards,
Manish

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