Subject: RE: Refund Approval #8375530605
From: Atul Arora <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Ritesh Sharma <[email-masked]>
Date: Sun, 19 Jul 2020 04:41:12 +0000

Hi Team,

Approved on below.

Hi @Mustehsan<mailto:[email-masked]>,

Can you please have @Ritesh<mailto:[email-masked]>, added in all the CS issues mail, on which invervention from us is required.

Regards,

Atul Arora

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Saturday, July 18, 2020 7:13 PM
To: Atul Arora <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Refund Approval #8375530605
Importance: High

External email sender, please take precaution.
Hi Atul,

With reference to order #8375530605
Tracking ID:100041101874

The order was placed on Apr 2, 2020. and till now the status in hybris is shipped and the status of the tracking ID is Shipment Void. We have added the order to order manual refund and escalated to warehouse but not action has been taken. Customer is chasing us for his order or refund.
Order value is KWD82.82

Kindly give us the approval to mark the order as lost in transit and refund for customer.

Thank you for your help.

Regards,
Fauzan
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