Subject: Re: POD //// 9781003554
From: Shivani Rani <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 18 Jul 2020 10:12:09 -0700 (MST)

Hi Team, 

Kindly check and advice. 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, July 15, 2020 9:31:07 PM 
Subject: POD //// 9781003554 

Hi Team, 

Ticket number: 984131 
Problem Statement: Order delivered to wrong person 
Order Date : May 4, 2020 
Delivery Date: May 7, 2020 
Order ID: 9781003554 
Tracking ID: FP0504000953 

Issue Description: Customer placed an order on 4 May, 2020 and she entered the wrong contact number. 

Also, she updated that she already contacted to the customer service and updated her contact number. 

However, we have asked the courier team to provide POD but did not get any response. 

Also, customer is waiting for the order or refund, the total cost of the order is AED 132 and customer is having this order so far. 

We have already escalated this case to concern team but did not get any response so far. 

Kindly check and advise what we can do in this case. 

Thank you for your help! 

Regards, 
Shivani