Subject: Refund Approval #6493448535
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Sachin Maheshwari <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 18 Jul 2020 09:54:05 -0700 (MST)

Hi Sachin, 

With reference to the order number: 6493448535 

This KSA order has been added in the manual refunds sheet to be updated by SCM for more than a month now but nothing has happened. 

Customer is chasing for the refund and is insisting we get it done asap. 

Requesting you to provide approval to refund SAR 998.25. ​Customer has been shopping with us since March 2020 and has a total of 11 completed Orders. The completed orders are worth a total of SAR 7622.25 and customer has no previous/similar complaints. 

Thank you for your help! 

Regards, 
Fauzan