Subject: Refund Approval #8372875750
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Sachin Maheshwari <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 18 Jul 2020 09:52:10 -0700 (MST)

Hi Sachin, 

With reference to the order number: 8372875750 

This Kuwait order has been added in the manual refunds sheet to be updated by SCM for more than a month now but nothing has happened. The reason why the order was put in the manual refund sheet is that the order has been placed on March 14, 2020 as click and collect and the status of this order is still ready to ship. We are not receiving any updates from the warehouse on the same. 

Customer is chasing for the refund and is insisting we get it done asap. 

Requesting you to provide approval to change the status of this order from Ready to ship to lost in transit as the technical team won't be able to change the status without warehouse confirmation. Once the status of this order has been marked as lost in transit we will go ahead with manual refund process so the customer can receive the refund. Due to the current status of this order an RMA can not be generated. 
Order value is KWD 2.90 

Please look into this. Thank you for your help! 

Regards, 
Fauzan