Subject: Customer is requesting for a call back - Ticket ID 1051382
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 18 Jul 2020 08:39:00 -0700 (MST)

Hi Team, 

Kindly arrange a call back for below customer as per customer request. 

Regards, 
Fauzan 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Saturday, 18 July, 2020 14:54:06 
Subject: Customer is requesting for a call back - Ticket ID 1051382 

Dear Team, 
Problem Statement: Refund Not Processed (NDR) 
Order Date : May 12, 2020 
Order ID: 9782341279 
Return Tracking ID: 1000006674937 
Assistance Required: Process refund asap. 

Issue Description: The items were returned back to WH on May 27. The refund is pending since then. Kindly process the refund on priority. 

Customer contact details are as follows: 

Customer Name: Analyn Dupla 
Customer Email ID: [ mailto:[email-masked] | [email-masked] ] 
Customer Mobile No: 0582517420 

Regards, 
Nikhil