Subject: Re: Refund issue
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Hafizullah Lsm <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 18 Jul 2020 08:27:57 -0700 (MST)

Hi Hafizullah. 

As per hybris the order is COD order and customer has not paid any thing, tell the customer that the order is COD order and we can not take any payment before delivering the order. However if you have paid kindly share the transaction details and to whom you have paid. 

And write the correct tracking ID in the escalation from next time. 

Second thing why you not told the customer that your order is COD order and direct messaged him that we have escalated to concerned team 

Regards, 
Fauzan 

From: "Hafizullah Lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 15 July, 2020 17:34:35 
Subject: Refund issue 

Hi Team 

Problem Statement: ​ Refund issue 

Order Date : Mar 30, 2020 
Order ID: 8375065733 
Tracking ID: S000922164612 
Order Status: NOT_DELIVERED 
Payment Details: Cash On Delivery 

Assistance Required: Need check this order and refund 

Issue Description: The order is NDR and as per the Hybris the payment detail is cash on delivery but the customer is calming that he has paid the full amount of this order and wants refund now so kindly check this order and refund on your priority Basis. 

Regards 
Hafizullah