Subject: Refund Approval #8375530605
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: atul arora <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 18 Jul 2020 08:13:23 -0700 (MST)

Hi Atul, 

With reference to order # 8375530605 
Tracking ID: 100041101874 

The order was placed on Apr 2, 2020 . and till now the status in hybris is shipped and the status of the tracking ID is Shipment Void. We have added the order to order manual refund and escalated to warehouse but not action has been taken. Customer is chasing us for his order or refund. 
Order value is KWD82.82 

Kindly give us the approval to mark the order as lost in transit and refund for customer. 

Thank you for your help. 

Regards, 
Fauzan