Subject: RE: missing item 6485048617
From: Ahmed Berhan Abdul Qader <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Usman Aslam Qadri <[email-masked]>, CS E-Commerce Support <[email-masked]>, Key Accounts - KSA <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, "Ammar Asif" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Sat, 18 Jul 2020 07:25:03 +0000

Dear Gents,

The below master shipment is already delivered to customer address as shown below,

290088432839

15/05/2020 21:12

POD - Proof of Delivery

Riyadh LMX

OPS - LMX

اميره

The mps shipment is still available on your location, which is manifested, but not yet handover to SMSA.

171088432840

Best regards,

Ahmed Berhan Abdulkadir
Key Accounts Agent
SMSA Express Transportation Co. Ltd.
Riyadh, Saudi Arabia
Telephone: +966 1 46 33 999 x8026
[Sign Email]
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From: Shakeeb Arsalan [mailto:[email-masked]]
Sent: Thursday, July 16, 2020 6:45 PM
To: Usman Aslam Qadri; CS E-Commerce Support; Key Accounts - KSA
Cc: Seeta Seeta; Fauzan Ahmad, Musalman; Apoorv Joshi; Ammar Asif; [email-masked]
Subject: Re: missing item 6485048617

Hi Team,

Please confirm if you have delivered the whole shipment or not ?

Regards
Shakeeb

________________________________
From: "Ammar Asif" <[email-masked]>
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>
Sent: Saturday, 11 July, 2020 12:25:18
Subject: missing item refund case ID 1210030

Problem Statement: missing item
Order Date :22-Apr-2020
Order ID: 6485048617
Tracking ID: 290088432839
Assistance Required: need urgent refund of missing item.

Issue Description: With the reference order ID 6485048617 and tracking ID 290088432839, the customer has placed his order on 22-Apr-2020. Now the customer has received incomplete order.
he is looking for his missing item.
162032135 - - Juniors Jesse Printed Carry Cot with Twin Handles SAR 199.00 َQTY 1

kindly look into the concern and do needful.

Best regards
Ammar Asif