Subject: RE: Missing item 290082373648
From: Usman Aslam Qadri <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mykel Nakhnoukh <[email-masked]>, "[email-masked]" <[email-masked]>, CS E-Commerce Support <[email-masked]>, Key Accounts - KSA <[email-masked]>
Date: Sat, 18 Jul 2020 05:14:11 +0000

Dear Shakeeb ,

Below for your information as you requested, kindly advise.

Barcode

Scan Time

Remarks

290082373648

5/16/2020 13:57

Shipment delivered

171082373659

5/14/2020 12:41

RTN TO LAND MARK

Regards.

Usman Aslam Qadri
Key Accounts - KSA
Customer Service Department
SMSA Express Transportation Co. Ltd.
Telephone +966-11-4633999 ext-8019
www.smsaexpress.com<http://www.smsaexpress.com/>
P WE HAVE ONLY ONE MOTHER EARTH...Save a tree. Print only when necessary.

From: Shakeeb Arsalan [mailto:[email-masked]]
Sent: Friday, July 17, 2020 1:22 PM
To: Usman Aslam Qadri; CS E-Commerce Support; Key Accounts - KSA
Cc: Seeta Seeta; Apoorv Joshi; Fauzan Ahmad, Musalman; Mykel Nakhnoukh; [email-masked]
Subject: Re: Missing item 290082373648

Hi Team,

Pls confirm, did you deliver the full shipment or not ?

Regards
Shakeeb

________________________________
From: "Mykel Nakhnoukh" <[email-masked]>
To: "Seeta Seeta" <[email-masked]>
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Sent: Monday, 13 July, 2020 13:43:24
Subject: Missing item

Hi Team,

Problem Statement: Missing items
Order Date : Mar 29, 2020
Order ID: 6474307346
Tracking ID: 290082373648
Assistance Required: Need missing item
Issue Description: Customer placed order for 4 items but as per the customer he/she has only received 2 items, Under the consignment details we can see that all 4 items has been shipped/Delivered from our side.

The missing item is 162117500 - - Infantino Walker with Toys
the price of this item is : SAR 399.00

Regards,