Subject: RE: missing item 6485048617 // 290088432839
From: Usman Aslam Qadri <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, "Ammar Asif" <[email-masked]>, "[email-masked]" <[email-masked]>, CS E-Commerce Support <[email-masked]>, Key Accounts - KSA <[email-masked]>
Date: Sat, 18 Jul 2020 05:02:46 +0000

Dear Shakeeb ,

Below for your information as you requested.

Barcode

Scan Time

Remarks

290088432839

5/15/2020 21:12

Shipment delivered

171088432840

4/23/2020 15:26

Not yet arrived at SMSA facility

Regards.

Usman Aslam Qadri
Key Accounts - KSA
Customer Service Department
SMSA Express Transportation Co. Ltd.
Telephone +966-11-4633999 ext-8019
www.smsaexpress.com<http://www.smsaexpress.com/>
P WE HAVE ONLY ONE MOTHER EARTH...Save a tree. Print only when necessary.

From: Shakeeb Arsalan [mailto:[email-masked]]
Sent: Thursday, July 16, 2020 6:45 PM
To: Usman Aslam Qadri; CS E-Commerce Support; Key Accounts - KSA
Cc: Seeta Seeta; Fauzan Ahmad, Musalman; Apoorv Joshi; Ammar Asif; [email-masked]
Subject: Re: missing item 6485048617

Hi Team,

Please confirm if you have delivered the whole shipment or not ?

Regards
Shakeeb

________________________________
From: "Ammar Asif" <[email-masked]>
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>
Sent: Saturday, 11 July, 2020 12:25:18
Subject: missing item refund case ID 1210030

Problem Statement: missing item
Order Date :22-Apr-2020
Order ID: 6485048617
Tracking ID: 290088432839
Assistance Required: need urgent refund of missing item.

Issue Description: With the reference order ID 6485048617 and tracking ID 290088432839, the customer has placed his order on 22-Apr-2020. Now the customer has received incomplete order.
he is looking for his missing item.
162032135 - - Juniors Jesse Printed Carry Cot with Twin Handles SAR 199.00 َQTY 1

kindly look into the concern and do needful.

Best regards
Ammar Asif