Subject: Re: late shipment 6491411786
From: Prakash Iyangar <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: ArishLaila <[email-masked]>, Maxwhryd Ecom <[email-masked]>, Raghu Pillai <[email-masked]>, Suvadeep Saha <[email-masked]>, Sree Adhikessavan <[email-masked]>, Ammar Asif <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 17 Jul 2020 19:55:14 +0000

Approved for refund

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________________________________
From: Shakeeb Arsalan <[email-masked]>
Sent: Friday, July 17, 2020 10:26:59 AM
To: Prakash Iyangar <[email-masked]>
Cc: ArishLaila <[email-masked]>; Maxwhryd Ecom <[email-masked]>; Raghu Pillai <[email-masked]>; Suvadeep Saha <[email-masked]>; Sree Adhikessavan <[email-masked]>; Ammar Asif <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: late shipment 6491411786

External email sender, please take precaution.

Hi Prakash,

Please advise, the order is pending without being shipped since more than 2 months, the customer is chasing us.
The total price : SAR 783.90

Regards
Shakeeb

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]>
To: "Arish Laila" <[email-masked]>, "maxwhryd ecom" <[email-masked]>, "raghu pillai" <[email-masked]>, "suvadeep saha" <[email-masked]>, "sree adhikessavan" <[email-masked]>
Cc: "Ammar Asif" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]>
Sent: Saturday, 4 July, 2020 21:28:10
Subject: late shipment case id 1156512

Hi Team,

With reference to order ID: 6491411786
Tracking ID: 45950650266
Customer placed order on May 13, 2020 and till now he/she has not received the order. As per the hybris the order status is shipped.
Kindly check and do the needful.

Regards,
Fauzan

________________________________
From: "Ammar Asif" <[email-masked]>
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>
Sent: Tuesday, 30 June, 2020 13:42:48
Subject: late shipment case id 1156512

Problem Statement: late shipment
Order Date : May 13, 2020
Order ID: 6491411786
Tracking ID: 45950650266
Assistance Required: Need urgent shipment.

Issue Description: the customer has placed his order on May 13, 2020 with the order id 6491411786, but he did not receive his order yet, and the delivery date has already been passed. Now he is chasing us for his order.
please do needful.

Best regards
Ammar asif

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