Subject: Re: Refund approval #6469513779
From: Prakash Iyangar <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 17 Jul 2020 19:51:03 +0000

Please issue a manual refund

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________________________________
From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Friday, July 17, 2020 9:56:12 PM
To: Prakash Iyangar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Refund approval #6469513779

External email sender, please take precaution.

Hi Prakash,

We need your advise on below case close it, As the case id pending since 4 months and customer is chasing us for refund.

Thank you for you help.

Regards,
Fauzan

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]>
To: "prakash iyangar" <[email-masked]>
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>
Sent: Friday, 10 July, 2020 21:59:29
Subject: Refund Not Processed #6469513779

Hi Prakash,

With reference to order #6469513779
RMA: 23385171
AWB: 34198083213080

Customer has returned the item and it has been delivered to Conloc warehouse on March 31, 2020. We have escalated to Conloc to process the RMA but we are not get any response from them.

Kindly assist us if we can manually refund for this RMA.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]>
To: "Ksaconloc Returns" <[email-masked]>, "Arish Laila" <[email-masked]>, "suvadeep saha" <[email-masked]>, "ramesh gottimukkala" <[email-masked]>
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>
Sent: Friday, 3 July, 2020 23:40:22
Subject: Refund Not Processed #6469513779

Hi Team,

Problem Statement: Refund Not Processed
Order Date : Mar 12, 2020
Order ID:  6469513779
Tracking ID:  34198083213080
RMA:  23385171
Assistance Required: Need refund for customer.
Issue Description: As per the Fetcher website the return items has been returned to WH on March 31, 2020 and till now the RMA not processed kindly check and process the RMA asap and update us.

Regards,
Fauzan

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