Subject: Re: Late Shipping Order ID: 6484048906
From: Shakeeb Arsalan <[email-masked]>
To: Atul Arora <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ebrahim <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 17 Jul 2020 07:01:30 -0700 (MST)

Hi Atul, 

Order ID: 6484048906 
tracking ID : S001333060645 
Total Price : SAR 131.00 
as per the tracking ID the order has been cancelled, WH team is not getting back to us. 
Please advise if we can go ahead with the manual refund as the issue is pending since long time. and the customer is chasing us constantly. 

Regards 
Shakeeb 

From: "Ebrahim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 14 July, 2020 12:50:59 
Subject: Late Shipping Order ID: 6484048906 

Hi Team, 

Problem Statement: Late Shipping 
Order Date : Apr 19, 2020 
Order ID: 6484048906 
Tracking ID: S001333060645 

Assistance Required: Need Urgent Delivery 

Issue Description: Customer placed order on Apr 19, 2020 and till now he/she has not received the order. As per the hybris the order status is ready to be shipped. 
Customer is chasing us for his/her order so we request you to expedite the delivery date asap. 

Regards, 
Ebrahim Hageb