Subject: Re: Refund approval/ 6485260947
From: Shakeeb Arsalan <[email-masked]>
To: Atul Arora <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Asjad Hussain <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 17 Jul 2020 06:37:56 -0700 (MST)

Hi Atul, 

Order ID: 6485260947 
tracking ID : S001310608899 
Total Price : SAR 374.00 
as per the tracking ID the order has been cancelled, WH team is not getting back to us. 
Please advise if we can go ahead with the manual refund as the issue is pending since long time. and the customer is chasing us constantly. 

Regards 
Shakeeb 

From: "Asjad Hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, 13 July, 2020 19:11:43 
Subject: update/ 6485260947 

Hi team, 

with reference to order number: 6485260947 
order date: Apr 23, 2020 
Tracking id: S001310608899 

As per tracking id, the order is cancelled but on the hybris the status is SHIPPED. 
kindly check and update us about the same whether it is delivered or returned to the warehouse. 

Regards, 
Asjad.