Subject: Re: Damaged Item Recieved
From: Shakeeb Arsalan <[email-masked]>
To: Haithm Saeed <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 17 Jul 2020 05:28:33 -0700 (MST)

Hi Haitham, 

Why are u always mentioning that the items are SPLASH while they are not, and in this case the items are returnable so u can simply go ahead and create RMA after confirming that the customer got damaged item. 

If u are confused about the damaged item scenario get back to me 

From: "Haithm Saeed" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, 13 July, 2020 16:24:42 
Subject: Damaged Item Received 

Hi Team, 

Problem Statement: SPLASH TEAM 
Order Date :May 3, 2020 
Order ID:6488451738 
Tracking ID:S001164648033 
​item :161758014 - - Moulded Leaf Shaped Plate 
item:162145100 - - Decorative Leaf Shaped Tray 
Assistance Required: Damaged Item Recieved 
Issue Description: Customer emailed us informing that she received the item on 6/2/20 but the item which they recieved is damaged, customer also provided us the picture of damaged item. 
Now customer is asking for return and refund/ exchnage the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not. 

Regards, 
HAITHM SAEED