Subject: Re: on validation cancelled refund issue case ID 1280181
From: Shakeeb Arsalan <[email-masked]>
To: lessin kumar <[email-masked]>, Rashid Kaskar <[email-masked]>, Harish thakor <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ammar Asif <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Malik Ismail <[email-masked]>
Date: Fri, 17 Jul 2020 04:51:42 -0700 (MST)

Hi Team, 

Any update ? 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "lessin kumar" <[email-masked]>, "Rashid Kaskar" <[email-masked]>, "Harish thakor" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Ammar Asif" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Mohammad Shafeeque" <[email-masked]>, "Malik Ismail" <[email-masked]> 
Sent: Saturday, 11 July, 2020 11:55:35 
Subject: Re: on validation cancelled refund issue case ID 1280181 

Hi Team, 

Customer is having 3 on validation cancelled orders in his account as follow (8379867274 - 8379869280 - 8379863980) all for the same amount KWD 29.5. 
the amount was not captured in any of them, However the customer provided statement (PFA) showing that the amount has been deducted once. 

Please check and advise. 

Regards 
Shakeeb 

From: "Seeta Seeta" <[email-masked]> 
To: "Malik Ismail" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Ammar Asif" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Thursday, 9 July, 2020 16:02:46 
Subject: Re: on validation cancelled refund issue case ID 1280181 

Hi Malik, 

Can you please assist us in this case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, 9 July, 2020 11:51:34 
Subject: on validation cancelled refund issue case ID 1280181 

Problem Statement: Refund Not Processed 
Order Date : Apr 26, 2020 
Order ID: 8379863980 
Tracking ID: 000000000 
Assistance Required: Need refund for customer. 

The order was placed on Apr 26, 2020 and the order got cancelled on validation, but the customer is claiming that the deducted amount did not get credited back in the account, 
he shared with us his bank account statement for his claim. 

please do needful. 
Best regards 
Ammar Asif